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FAQ

Questions, answered straight.

Cost, setup, what works with what, and whether it actually moves the needle. If yours isn't here, just ask — we'll answer it straight.

Start it yourself

How do I start right now?

Download the app, sign up, and send your first video — about five minutes, start to finish. No website install, no waiting on IT.

Can I sign up myself, without my manager?

Yes. Solo is built for the individual rep — you subscribe right in the app and start sending today. No GM signature, no sales call.

Is CarFilm an app?

Yes — on the App Store and Google Play. Download it, sign up, and you're sending CarFilms in minutes. There's a Chrome extension too, so you can send from your CRM on a computer.

Getting started & cost

What does CarFilm cost?

CarFilm is priced per store, not per seat. Team is $199/mo for up to 5 people, and Store is $499/mo for your whole store. Running multiple rooftops? That's Group — let's talk. And if your store isn't on CarFilm yet, a single salesperson can start on Solo for $49/mo.

Do managers need their own login?

Yes — and they'll use it. A manager's login is how they pull reports, see who's sending video and who isn't, and manage the team. So every login counts toward your plan, managers included. And the best managers don't just watch the dashboard — they're recording right alongside their people, which is what gets a whole floor going. Plans are a flat price per tier, not per head, so adding a manager won't change your bill unless it moves you up a tier.

How long does it take to get started?

Most stores are sending the same day: pick a plan, invite your team, and send. Rolling out across a group? We sign an agreement, load your staff list and run a live training for the whole team, usually within a week.

Someone referred me to CarFilm. How do I sign up?

Pick a plan at getcarfilm.com/pricing, or book a demo at getcarfilm.com/demo. Either way, tell us who sent you so they get the credit.

Is there a contract?

No long-term lock-in. It's month to month: your subscription renews on the 1st, and if you give notice on or before the 1st your service ends that month. Notice after the 1st means service ends at the end of the following month, and that month is payable. Cancel at cc.carfilm.io/cancel.

How it works

Who makes the videos?

The salespeople you already have, on their own phones, using the app or Chrome extension. No film crew, no editing, no studio. Their face, their voice, their customer. A video takes about 60 seconds to record and send.

How is this different from just texting a video?

Two things. When you text a video file, it compresses badly and you're guessing whether anyone watched. With CarFilm, the video plays clean, you see exactly who watched and for how long — and instead of sitting in a text thread, it plays right on top of your own website, where the customer can keep shopping your inventory.

What link does my customer actually get?

Once your store adds our script to its website (a one-time install), every film plays on your own site and your own domain. Included on Team plans and up.

What do I actually see on my end?

Every view, replay, and click — tracked in real time and tied back to the rep who sent it. You get a push alert the moment a customer watches, so you know who's warm before you pick up the phone. Managers get a dashboard that works for one rooftop or fifty.

For the team

My team doesn't have time for this.

A CarFilm takes about 60 seconds — it replaces the long email or the third voicemail, not adds to them. And unlike that voicemail, it actually gets watched: more than half of CarFilms sent get viewed (CarFilm platform data, week of Apr 13–19, 2026).

What kind of training and support do we get?

A private live Zoom session for your whole team at launch, plus free live training every Thursday at 1 PM ET, open to every user on every plan. You're never training alone, and you're never starting over when someone new joins.

Compatibility

Does it work with my CRM?

Yes. Your team sends CarFilms from inside the CRM they already use — VinSolutions, eLead, DealerSocket, DriveCentric, Tekion, Reynolds & Reynolds, and more. Nothing about their workflow changes. If you're on something we haven't named, just ask — we'll confirm it.

Does it work with my website provider?

Yes. CarFilm works with effectively any dealer website — Dealer Inspire, Dealer.com, DealerOn, Sincro, Dealer eProcess, and others. If your video should play on a specific page, we'll handle the technical setup with your website vendor directly.

Proof

What other dealers use CarFilm?

Groups including Hendrick, Asbury, New Country and Serra, plus single rooftops across the country — over 8,000 sales pros in all. We've been a Porsche Cars North America approved vendor since 2020. Happy to connect you with a store near you that's on CarFilm right now — talk to them, not just us.

Does it actually move the needle?

Across CarFilm: 52% of CarFilms get watched, with 51 seconds of average watch time and 71% finishing the video. 58% of views drive a visit back to the dealer's own website (CarFilm platform data, week of Apr 13–19, 2026). And 15 five-star Google reviews of Mercedes-Benz of North Olmsted mention video by name, across ten salespeople, from 2018 to 2026.

CarFilm app icon

For salespeople

Start selling with video in five minutes.

Download the app, sign up, and send your first CarFilm today. No manager, no website install, no waiting on IT.

  1. 1 Download
  2. 2 Sign up
  3. 3 Send your first video

Still have a question?

Start now and have your team sending today — or bring it to a demo and we'll answer it live.

Month to month · Cancel by the 1st and service ends that month · Your team live in one sitting.